Dynamics 365 unexpected error -


when creating case below error.

access error system not log on. because user record or business unit belong has been disabled in microsoft dynamics 365. if contact support, please provide technical details.

this occurred shortly after deleting crm admin user , creating new crm admin user in office 365 users screen.

the more technical message

the user systemuserid=bb51ba1c-66e8-4dc1-82ca-cb64e25f3ff9 in organizationcontext=7e061672-3a31-4588-9770-9f94711c7f09 disableddetail.

the error message saying user id disabled first thing open record , check user is.

to that, use url below replace xx's , yourregion part of url (i've added user id).

https://xxxxxxxx.yourregion.dynamics.com/main.aspx?etc=8&extraqs=&histkey=952109180&id={bb51ba1c-66e8-4dc1-82ca-cb64e25f3ff9}&newwindow=true&pagetype=entityrecord

you need enable user or resolve problems there.

i check don't have plugins or workflows have been setup run user when creating case.


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